Privacy Policy

Last Updated: February 2026

Amicus Clinic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.amicusclinic.in or contact us for medical services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.-----1. Information We CollectPersonal Information You Provide to Us

1. When you use our website or contact us, we may collect personal information that you voluntarily provide, including:

• Contact Information:
  • Full name
  • Email address
  • Phone number
  • WhatsApp contact details
  • Mailing address
• Medical Inquiry Information:
  • Your medical questions or concerns
  • Procedure interests
  • Preferred consultation dates
  • Any information you choose to share in contact forms
• Communication Records:
  • Messages sent through our contact forms
  • Email correspondence
  • WhatsApp conversations
  • Phone call records (when you contact us)

Information Automatically Collected

When you visit our website, certain information is automatically collected:

• Usage Data:
  • IP address
  • Browser type and version
  • Pages you visit and time spent
  • Referring website addresses
  • Device information (type, operating system)
• Cookies and Tracking Technologies:
  • We use cookies to improve your browsing experience
  • Facebook Pixel for advertising purposes (as indicated on our site)
  • Analytics tools to understand website traffic

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Medical Services:
  • Respond to your inquiries about procedures
  • Schedule consultations
  • Provide pre-operative and post-operative care instructions
  • Maintain medical records (if you become a patient)
• To Improve Our Services:
  • Analyze website usage patterns
  • Improve website functionality
  • Understand patient needs and interests
  • Develop new services
• To Communicate With You:
  • Send appointment confirmations
  • Provide post-procedure follow-up
  • Share relevant health information
  • Respond to your questions
• For Marketing (With Your Consent):
  • Send newsletters or updates about our services
  • Share educational content about procedures
  • Inform you about special offers (you may opt-out anytime)
• Legal and Safety Purposes:
  • Comply with legal obligations
  • Protect against fraud or misuse
  • Enforce our terms and conditions

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent:
  • When you explicitly authorize us to share information
• Service Providers:
  • Website hosting providers (to maintain our site)
  • Email service providers (to communicate with you)
  • Analytics providers (to understand website usage)
  • Payment processors (if you make payments online)
• Healthcare Professionals:
  • Other medical specialists involved in your care (with your consent)
  • Anesthesiologists, nurses, or support staff for surgical procedures
  • Laboratories for diagnostic tests
• Legal Requirements:
  • When required by Indian law or legal process
  • To comply with court orders or government requests
  • To protect the rights, property, or safety of our clinic, patients, or others
• Business Transfers:
  • In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Security Measures:
  • SSL/HTTPS encryption for data transmission
  • Secure servers and databases
  • Access controls and password protection
  • Regular security assessments
  • Staff training on data protection
• Limitations:
  • No method of transmission over the internet is 100% secure
  • We cannot guarantee absolute security
  • You are responsible for keeping your login credentials confidential (if applicable)

5. Your Privacy Rights

Under Indian privacy laws, you have certain rights regarding your personal information:

• Right to Access:
  • Request a copy of the personal information we hold about you
• Right to Correction:
  • Ask us to correct inaccurate or incomplete information
• Right to Deletion:
  • Request deletion of your personal information (subject to legal obligations)
• Right to Object:
  • Object to certain processing of your information
  • Opt-out of marketing communications
• Right to Data Portability:
  • Receive your personal information in a structured, commonly used format
• To Exercise Your Rights:
  • Email us at: [[email protected]]
  • Call us at: 8606029728
  • Visit us at: [Your complete address], Trivandrum, Kerala

We will respond to your request within 30 days.
6. Cookies and Tracking Technologies

• What Are Cookies?
  • Cookies are small text files stored on your device when you visit our website.
• Types of Cookies We Use:
  1. Essential Cookies: Required for the website to function properly
  2. Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  3. Marketing Cookies: Used for advertising purposes (e.g., Facebook Pixel)
• Managing Cookies:
  • You can control cookies through your browser settings
  • Blocking cookies may affect website functionality
  • To opt-out of targeted advertising, visit: www.youronlinechoices.com/in

7. Third-Party Links

Our website may contain links to third-party websites:

• We are not responsible for the privacy practices of these sites
• We encourage you to read the privacy policies of any linked sites
• These include:
  • Social media platforms (Facebook, Twitter)
  • YouTube (for before/after videos)
  • Our sister website (woundclinickerala.com)

8. Children's Privacy

Our services are not directed to individuals under 18 years of age:

• We do not knowingly collect information from minors without parental consent
• If you are a parent/guardian and believe we have collected information from your child, please contact us immediately
• We will delete such information promptly

9. WhatsApp Communication

We use WhatsApp for patient communication:

• What We Collect via WhatsApp:
  • Messages you send us
  • Photos or documents you share
  • Contact information
• How We Use WhatsApp Data:
  • To answer your medical questions
  • Schedule appointments
  • Provide follow-up care instructions
• WhatsApp Privacy:
  • WhatsApp uses end-to-end encryption
  • Please refer to WhatsApp's Privacy Policy for their data practices
  • Do not share highly sensitive medical information via WhatsApp without encryption

10. Email Communication

• Email Security:
  • We use secure email services
  • Email is not completely secure; avoid sending extremely sensitive information
  • We may store email correspondence for record-keeping
• Unsubscribing:
  • You can opt-out of marketing emails at any time
  • Click "unsubscribe" in any promotional email
  • You will still receive essential service-related communications

11. Data Retention

• How Long We Keep Your Information:
  • Inquiry Data: Until you request deletion or 2 years of inactivity
  • Patient Medical Records: As required by Indian medical record-keeping laws (typically 5-10 years)
  • Marketing Data: Until you unsubscribe or request deletion
  • Website Analytics: Aggregated data may be retained indefinitely
• Deletion:
  • We will delete your information upon request, except where legally required to retain it

12. International Data Transfers

• Your information is primarily stored in India
• Some service providers (e.g., website hosting, email services) may store data outside India
• We ensure appropriate safeguards are in place for international transfers

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time:

• Changes will be posted on this page
• The "Last Updated" date will be revised
• Significant changes will be communicated via email or website notice
• Continued use of our services after changes indicates acceptance

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

Amicus Clinic
Orchid Tower, Pattom
Trivandrum, Kerala 695004
India

📞 Phone/WhatsApp: 8606029728
📧 Email: [email protected]
🌐 Website: https://www.amicusclinic.in-----15. Legal Basis for Processing (GDPR Compliance - if applicable)

If you are located in the European Union, our legal basis for processing your information includes:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our services to you
• Legal Obligation: We must comply with Indian or EU law
• Legitimate Interests: Processing is in our legitimate interests (with safeguards for your rights)

16. Compliance with Indian Laws

This Privacy Policy complies with:

• The Information Technology Act, 2000
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002
• Any other applicable Indian privacy and data protection laws

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.